A person notices something. They notice it again, in a different context, with a different surface but the same underlying structure. They notice it a third time.
[Read more]the:: Extension
The agent sold my house for the price I wanted within the time frame I requested. What more need I say?
I said this, and meant it literally, and posted it as a review. It was the complete account. The agent had been given a task. The task had been performed to the specified standard within the specified conditions. Nothing had gone wrong. Nothing required qualification. The review described the event accurately and stopped.
Most reviews do not stop.
[Read more]Trust, when it works, is a localised thing. You extend it to a specific person, in a specific context, for reasons accumulated through observation and experience.
It is bounded by what you know—about the person, about the situation, about the systems through which the trust operates.
[Read more]I bought a strip of bias binding.
Bias binding reinforces a seam. That is what it is for. It is a length of folded fabric, cut on the diagonal to finish an edge or strengthen a join. It has one function. It either performs that function or it doesn’t. Mine arrived, I used it, it performed as expected. The transaction was complete.
Two weeks later I received an email.
[Read more]I was sitting at a café table when a woman approached with her phone already raised. She was collecting images for her Facebook page—the kind of documentation of the ordinary that has become, for many people, a reflexive practice. I asked her not to photograph me.
[Read more]In the early years, building a website cost money. Not because the underlying technology was especially complex, but because the people who understood it were scarce and the tools were primitive and the range of things that could go wrong was extensive and not always visible until something had already gone wrong.
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